Recommended equipment for a home windows 32-bit apprunning on a 64-bit systemStep 1: Determineyour configurationDetermine if you are running a 32-bit variation of the appRecommended systems for any kind of 64-bit device

Incydr Professional and also Enterprise, no.

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Incydr simple and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for tiny Business, no.


If the app:

does not open up when introduced Closes abruptly if backing up documents can have among the complying with situations:

Recommended systems for a windows 32-bit apprunning top top a 64-bit system

If your Windows version is 64-bit, you must ensure that your application is likewise a 64-bit version.

Step 1: Determineyour configuration

Follow the steps below to determine both her operating mechanism version and app version.

Determine if youhave a 32- or 64-bit operating mechanism Open the Windows start menu. Choose Settings > mechanism > About. Note the System type. It shows if you space running a 32-bit or 64-bit operation system.
Determine if you room running a 32-bit version of the app

Follow the applicable set of steps below for your install type (default or every user). app installed for all individuals (the default)

To recognize whether her application is a 32-bit or 64-bit version:

from the Windows begin menu, open File Explorer. Navigate to local Disk (C:) in the left-hand column. Pick Local disk (C:). In the perform at right, look at for: application version 8.2 and also later: C:\Program Files\ application version 8.0 and also earlier: C:\Program Files\CrashPlan Do one of the following:

Note: If C:\Program Files\ or C:\Program Files\CrashPlandoes not exist, your application runs for a solitary user rather than all customers of your machine. See application installed per user, below. app installed per user

To determine whether your per user application is a 32-bit or 64-bit version:

native the Windows begin menu, open File Explorer. Navigate to local Disk (C:) in the left-hand column. Pick Local disc (C:). In the search box, enter: application version 8.2 and also later: sommos.netService.exe app version 8.0and earlier: CrashPlanService.exe press Enter. In the search results, right-click the file sommos.netService.exe orCrashPlanService.exe. Select Properties > Compatibility.

Step 2: Uninstall the app

If you operation a 32-bit app on a 64-bit system, you must uninstall the application before installation the 64-bit version.

open up the control Panel and also select Uninstall a Program. Pick (version 8.2 and later) or CrashPlan (version 8.0 and also earlier)and choose Uninstall.

You might be triggered that an additional user on the an equipment is signed in. If another user is signed in, it might prevent the application from uninstalling completely. Us recommend coordinating with various other users to ensure all users room signed out of your accounts before continuing.

Uninstall failsIf the uninstallation fails, monitor Microsoft"s instructions come fix troubles that block programs from being set up or removed.

Step 3: Download the application for 64-bit Windows

Download the application installer because that 64-bit Windowsfrom the console.

Step 4: Reinstall the app

Double-click the installer paper that you download in action 3. Monitor the prompts to complete the installation. Sign in through your account information.

See download the appfor extr installation information.

Step 4: check the results

Verify that back-up is running. If the application is beginning for the first time, start a backup. permit the app to operation for 24 hours. Watch for the following symptoms. The app: does not open when introduced close the door abruptly when backing up records

Recommended solution for any type of 64-bit system

Follow this directionsif youyouencounter the concerns described in the Overviewand runa 64-bit application on a 64-bit Windows, Mac, or Linux system.

By default, memory allocation is dynamically collection to use 25% that the physical storage on the device. However, come correct performance problems, you may need come assign more or much less system memory.

Step 1: fully uninstall the app

Follow these instructions to totally uninstall the app.

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Step 3: open the app

If the application opens, proceed to step 4 to upgrade memory setups in the app.

Step 4: upgrade the application memory settings

Determine just how much memory her application needs: Backup choice size encourage memory setup (MB)
1.5 TB or 1.5 million files 1536
2 TB or 2 million files 2048
2.5 TB or 2.5 million files 2560
3 TB or 3 million files


4 TB or 4 millions files 4096
usage the key-board shortcut because that your operating system: Windows: Ctrl+Shift+C Mac: Option+Command+C Linux: Ctrl+Shift+C The command-line area opens. enter the command: java mx nnnn,restart where nnnn is the number because that the new memory setting. Command line memory settingcode 42 cannot connect to its background service