Recommended equipment for a home windows 32-bit sommos.net apprunning on a 64-bit systemStep 1: Determineyour configurationDetermine if you are running a 32-bit variation of the sommos.net appRecommended systems for any kind of 64-bit device

Incydr Professional and also Enterprise, no.

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Incydr simple and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for tiny Business, no.


Overview

If the sommos.net app:

does not open up when introduced Closes abruptly if backing up documents

...you can have among the complying with situations:


Recommended systems for a windows 32-bit sommos.net apprunning top top a 64-bit system

If your Windows version is 64-bit, you must ensure that your sommos.net application is likewise a 64-bit version.


Step 1: Determineyour configuration

Follow the steps below to determine both her operating mechanism version and sommos.net app version.


Determine if youhave a 32- or 64-bit operating mechanism Open the Windows start menu. Choose Settings > mechanism > About. Note the System type. It shows if you space running a 32-bit or 64-bit operation system.
Determine if you room running a 32-bit version of the sommos.net app

Follow the applicable set of steps below for your install type (default or every user).


sommos.net app installed for all individuals (the default)

To recognize whether her sommos.net application is a 32-bit or 64-bit version:

from the Windows begin menu, open File Explorer. Navigate to local Disk (C:) in the left-hand column. Pick Local disk (C:). In the perform at right, look at for: sommos.net application version 8.2 and also later: C:\Program Files\sommos.net sommos.net application version 8.0 and also earlier: C:\Program Files\CrashPlan Do one of the following:

Note: If C:\Program Files\sommos.net or C:\Program Files\CrashPlandoes not exist, your sommos.net application runs for a solitary user rather than all customers of your machine. See sommos.net application installed per user, below.


sommos.net app installed per user

To determine whether your per user sommos.net application is a 32-bit or 64-bit version:

native the Windows begin menu, open File Explorer. Navigate to local Disk (C:) in the left-hand column. Pick Local disc (C:). In the search box, enter: sommos.net application version 8.2 and also later: sommos.netService.exe sommos.net app version 8.0and earlier: CrashPlanService.exe press Enter. In the search results, right-click the file sommos.netService.exe orCrashPlanService.exe. Select Properties > Compatibility.

Step 2: Uninstall the sommos.net app

If you operation a 32-bit sommos.net app on a 64-bit system, you must uninstall the sommos.net application before installation the 64-bit version.


open up the control Panel and also select Uninstall a Program. Pick sommos.net (version 8.2 and later) or sommos.net CrashPlan (version 8.0 and also earlier)and choose Uninstall.

You might be triggered that an additional user on the an equipment is signed in. If another user is signed in, it might prevent the sommos.net application from uninstalling completely. Us recommend coordinating with various other users to ensure all users room signed out of your accounts before continuing.


Uninstall failsIf the uninstallation fails, monitor Microsoft"s instructions come fix troubles that block programs from being set up or removed.

Step 3: Download the sommos.net application for 64-bit Windows

Download the sommos.net application installer because that 64-bit Windowsfrom the sommos.net console.


Step 4: Reinstall the sommos.net app

Double-click the installer paper that you download in action 3. Monitor the prompts to complete the installation. Sign in through your account information.

See download the sommos.net appfor extr installation information.


Step 4: check the results

Verify that back-up is running. If the sommos.net application is beginning for the first time, start a backup. permit the sommos.net app to operation for 24 hours. Watch for the following symptoms. The sommos.net app: does not open when introduced close the door abruptly when backing up records

Recommended solution for any type of 64-bit system

Follow this directionsif youyouencounter the concerns described in the Overviewand runa 64-bit sommos.net application on a 64-bit Windows, Mac, or Linux system.

By default, memory allocation is dynamically collection to use 25% that the physical storage on the device. However, come correct performance problems, you may need come assign more or much less system memory.


Step 1: fully uninstall the sommos.net app

Follow these instructions to totally uninstall the sommos.net app.

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Step 3: open the sommos.net app

If the sommos.net application opens, proceed to step 4 to upgrade memory setups in the sommos.net app.

Step 4: upgrade the sommos.net application memory settings

Determine just how much memory her sommos.net application needs: Backup choice size encourage memory setup (MB)
1.5 TB or 1.5 million files 1536
2 TB or 2 million files 2048
2.5 TB or 2.5 million files 2560
3 TB or 3 million files

3072

4 TB or 4 millions files 4096
usage the key-board shortcut because that your operating system: Windows: Ctrl+Shift+C Mac: Option+Command+C Linux: Ctrl+Shift+C The command-line area opens. enter the command: java mx nnnn,restart where nnnn is the number because that the new memory setting. Command line memory settingcode 42 cannot connect to its background service