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Placing order in Korea via oversea websitesFor foreigner members living in Korea, Please usage the korean website "www.sommos.net.asia".The korean attend to is only obtainable on oriental website.Thank you.
RequirementsPlease take it into factor to consider that we just accept qualifying returns but not exchanges. Refunds room issued when the returned commodities clear our inspection.An article is eligible for cancellation if :
- you post a Return inquiry within 24 hrs of payment and your bespeak is still under “Pending” status(if her order is under “Queued because that Shipment” status, please contact our customer service center) OR- the bespeak is delayed for an ext than 10 days since payment and also you have actually not got any an alert regarding the hold-up OR- the ordered article is the end of stock.We accept return(s) if :
- you get a product different from your order OR- you get a defective product.
< Return instructions >① write-up a return inquiry on our Return forum within three days that receipt. Girlfriend are compelled to connect the picture of the obtained product(s) and include the article code, the bespeak number, and the reason for the return.② A customer organization representative will certainly be in call to assist you by email or phone.③ item returned have to be in their original condition, which consists of tags and any packaging. Also, you need to include a note of her order number, name, and also user ID.Please be advised the returns are welcomed ONLY IF you adhered to the instructions over and your return request has been authorized by our staff. Returns that are shipped to united state without any type of prior consent room not accepted.Please note that also the defective/incorrect item(s) have to be went back with all of the tags and labels intact. The item(s) should be sent out in their original packaging and also unworn.Please encompass all contents of the original package and free gifts (if applicable) in your return packaging.Shipping fees for any kind of return caused by ours fault will certainly be payment by the company. However, if EMS’ cash on shipment is not feasible then you deserve to scan the return receipt and also either mail it with the item come return or post an image of the on the forum. The shipping fee will be refunded once the reverted item has actually arrived.
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- you room returning the items just since you adjusted your psychic (on size, color, etc.)- you space returning shoes, bags, or any type of other accessories- the products are damaged because of your mishandling- her return inquiry is no approved by our staff
The complying with items are not considered defective :* items that room originally manufactured without tag or labels* Items through creases the may have actually been make while shipping* Items with unsatisfactory/incomplete finish as result of mass productionIf over there is a missing item from your order :
- call our customer service center by phone call or by forum (if you can not reach united state by phone) within 1 work of delivery.- Please save all contents of the original package including packaging product (boxes, plastic bags etc.) v you till you room instructed otherwise. - Please note that we might not be able to process the refund because that your lacking item if you shed or damage any type of packaging material.
CS CENTER +82 31-946-8210
MON-FRI 09:30 - 18:00 KST lunch 11:30 - 13:00 Sat, sunlight / publicly holidays room day off