Learning Objectives

Know the dimensions of the planning-organizing-leading-controlling (P-O-L-C) framework.Know the basic inputs into each P-O-L-C dimension.

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A administrate primary challenge is to solve troubles creatively. While illustration from a range of scholastic disciplines, and also to aid managers respond come the challenge of an imaginative problem solving, principles of management have long been categorized into the four significant functions of planning, organizing, leading, and controlling (the P-O-L-C framework). The 4 functions, summary in the P-O-L-C figure, room actually highly combined when lugged out in the day-to-day realities of to run an organization. Therefore, you have to not get caught up in trying to analyze and also understand a complete, clear rationale because that categorizing an abilities and methods that write the whole of the P-O-L-C framework.

It is crucial to keep in mind that this structure is not without criticism. Special, these criticisms stem from the observation that the P-O-L-C functions might be ideal however that they perform not that s right depict the day-to-day action of actual supervisors (Mintzberg, 1973; Lamond, 2004). The typical day in the life that a manager at any kind of level deserve to be fragmented and hectic, v the consistent threat of having priorities dictated by the law of the trivial many and important couple of (i.e., the 80/20 rule). However, the general conclusion seems to be the the P-O-L-C features of administration still administer a an extremely useful method of classifying the activities managers engage in as they effort to attain organizational purposes (Lamond, 2004).

Figure 1.7 The P-O-L-C Framework



Planning is the role of administration that involves setup objectives and also determining a food of activity for achieving those objectives. Planning needs that managers be mindful of environmental conditions facing their organization and also forecast future conditions. It additionally requires that managers be good decision makers.

Planning is a process consisting of several steps. The process begins with eco-friendly scanning i beg your pardon simply means that planners should be conscious of the an essential contingencies encountering their organization in state of financial conditions, your competitors, and also their customers. Planners need to then effort to projection future conditions. This forecasts kind the basis because that planning.

Planners must create objectives, which space statements that what needs to be accomplished and when. Planners should then identify alternate courses of action for afford objectives. After assessing the assorted alternatives, planners should make decisions around the best courses of activity for achieve objectives. They should then formulate essential steps and also ensure efficient implementation that plans. Finally, planners need to constantly advice the success of your plans and take corrective activity when necessary.

There are countless different varieties of plans and planning.

Strategic to plan involves assessing competitive opportunities and also threats, and also the strengths and weaknesses the the organization, and also then determining just how to position the organization to compete effectively in their environment. Strategy planning has a lengthy time frame, frequently three year or more. Strategic planning generally has the entire organization and includes formulation the objectives. Strategy planning is often based upon the organization’s mission, i beg your pardon is its fundamental reason for existence. An organization top administration most regularly conducts strategic planning.

Tactical to plan is intermediate-range (one to 3 years) planning that is designed to develop reasonably concrete and also specific means to perform the strategy plan. Middle-level managers often engage in tactical planning.

Operational planning generally assumes the presence of organization-wide or subunit goals and objectives and specifies ways to attain them. Operational planning is short-range (less 보다 a year) planning that is designed come develop specific action steps that assistance the strategic and also tactical plans.


Organizing is the duty of management that involves developing an business structure and also allocating human being resources come ensure the success of objectives. The framework of the organization is the frame within which effort is coordinated. The structure is usually represented by an company chart, which gives a graphic depiction of the chain the command in ~ an organization. Decision made about the framework of an organization are typically referred to together organizational design decisions.

Organizing additionally involves the style of individual tasks within the organization. Decisions need to be made about the duties and also responsibilities of individual jobs, and the manner in i beg your pardon the duties have to be lugged out. Decisions made around the nature of work within the company are generally called “job design” decisions.

Organizing at the level that the organization entails deciding how finest to departmentalize, or cluster, jobs right into departments come coordinate effort effectively. There are numerous different methods to departmentalize, consisting of organizing by function, product, geography, or customer. Many larger institutions use multiple methods of departmentalization.

Organizing at the level that a specific job entails how finest to design individual tasks to most efficiently use person resources. Traditionally, job design was based upon principles of division of labor and also specialization, i beg your pardon assumed the the much more narrow the task content, the an ext proficient the individual performing the job might become. However, endure has displayed that that is feasible for jobs to come to be too narrow and also specialized. For example, how would you prefer to screw lids on jars one day after another, together you could have done many decades earlier if you operated in agency that made and also sold jellies and also jams? once this happens, an adverse outcomes result, including reduced job satisfaction and organizational commitment, boosted absenteeism, and also turnover.

Recently, plenty of organizations have attempted come strike a balance between the require for worker specialization and also the require for workers to have actually jobs the entail range and autonomy. Many jobs are now designed based upon such ethics as empowerment, project enrichment and also teamwork. Because that example, HUI Manufacturing, a custom sheet metal fabricator, has done far with classic “departments” to focus on listening and responding to customer needs. From company-wide meetings to team huddles, HUI employees know and understand your customers and also how HUI might organization them finest (Huimfg, 2008).


Leading requires the social and also informal sources of affect that you usage to inspire action taken through others. If supervisors are reliable leaders, your subordinates will be enthusiastic about exerting effort to obtain organizational objectives.

The behavioral sciences have actually made countless contributions to expertise this function of management. Personality research and studies of project attitudes provide important information as to how managers have the right to most effectively lead subordinates. Because that example, this study tells united state that to come to be effective at leading, managers must very first understand their subordinates’ personalities, values, attitudes, and also emotions.

Studies of an inspiration and an inspiration theory carry out important information about the methods in i m sorry workers deserve to be energized to put forth abundant effort. Researches of communication carry out direction regarding how managers have the right to effectively and also persuasively communicate. Research studies of leadership and also leadership style administer information about questions, together as, “What makes a manager a an excellent leader?” and “In what situations are specific leadership formats most appropriate and effective?”

Figure 1.8


Quality control ensures that the organization delivers ~ above its promises.

International Maize and also Wheat advancement Center – Maize particle quality regulate at little seed company Bidasem – CC BY-NC-SA 2.0.


Controlling requires ensuring that performance does no deviate indigenous standards. Controlling is composed of 3 steps, which incorporate (1) establishing performance standards, (2) comparing really performance versus standards, and (3) acquisition corrective activity when necessary. Performance standards space often stated in financial terms such together revenue, costs, or profits however may likewise be declared in other terms, such as units produced, number of defective products, or level of quality or client service.

The measurement of performance deserve to be excellent in several ways, relying on the performance standards, consisting of financial statements, sales reports, production results, customer satisfaction, and also formal performance appraisals. Managers at every levels connect in the managerial role of controlling to some degree.

The managerial role of controlling should no be confused with control in the behavior or manipulative sense. This function does not indicate that supervisors should effort to regulate or come manipulate the personalities, values, attitudes, or emotions of their subordinates. Instead, this duty of management comes to the manager’s function in taking vital actions come ensure the the work-related tasks of subordinates are consistent with and also contributing toward the success of organizational and departmental objectives.

Effective controlling requires the visibility of plans, because planning provides the necessary performance criter or objectives. Controlling also requires a clear understanding of where responsibility for deviations from standards lies. Two classic control approaches are budget and performance audits. An audit requires an examination and verification the records and supporting documents. A budget audit offers information about where the organization is through respect come what to be planned or budgeted for, conversely, a power audit might try to determine whether the numbers reported space a reflection of yes, really performance. Although controlling is often thought that in terms of financial criteria, supervisors must likewise control production and operations processes, steps for distribution of services, compliance with firm policies, and many other tasks within the organization.

The management features of planning, organizing, leading, and controlling space widely considered to it is in the best way of explicate the administer job, as well as the best means to classify built up knowledge around the examine of management. Back there have actually been tremendous alters in the environment challenged by managers and also the tools provided by supervisors to carry out their roles, managers still perform these vital functions.

Key Takeaway

The ethics of management deserve to be distilled under to four an essential functions. These attributes are planning, organizing, leading, and controlling. This P-O-L-C structure provides helpful guidance into what the ideal job of a manager need to look like.


What room the management features that comprise the P-O-L-C framework?Are there any kind of criticisms that this framework?What role does to plan serve?What duty does organizing serve?What function does leading serve?What function does regulating serve?


Huimfg.com, http://www.huimfg.com/abouthui-yourteams.aspx (accessed October 15, 2008).

Lamond, D, “A issue of Style: Reconciling Henri and also Henry,” Management Decision 42, no. 2 (2004): 330–56.

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Mintzberg, H. The Nature the Managerial Work (New York: Harper & Row, 1973); D. Lamond, “A issue of Style: Reconciling Henri and also Henry,” Management Decision 42, no. 2 (2004): 330–56.